Return of Products of Proper QualityThe Customer has the right to cancel an order at any time before receiving the Product. After receiving the Product, the Customer may request a return within 7 (seven) days, excluding the day of purchase.
A return of a Product of proper quality is possible provided that:

• the Product remains in its original appearance;
• the Product retains its consumer properties;
• the Customer provides a document confirming the purchase and the terms of purchase.

The Customer does not have the right to refuse a Product that has individually defined characteristics, personalization, or custom-made elements, if such Product can only be used by the Customer who purchased it.
If the Customer returns a Product of proper quality, the Seller shall refund the amount paid under the purchase agreement, excluding the Seller’s delivery costs for the returned Product. The refund shall be made no later than 10 days from the date the Customer submits the relevant request.
Return of Products of Improper QualityA Product of improper quality means a Product that cannot perform its intended functions due to a significant defect or manufacturing fault.
If a Customer receives a defective Product that was not previously disclosed by the Seller, the Customer has the right to choose one of the following options:

• replacement with a Product of the same brand (model, item number), or replacement with a similar Product of another brand (model, item number) with an appropriate adjustment of the purchase price;
• a proportional reduction of the purchase price;
• free repair of defects or reimbursement of repair costs incurred by the Customer or a third party;
• cancellation of the purchase agreement and a refund of the amount paid for the Product.

Return of Technically Complex ProductsFor technically complex Products of improper quality (the list of such Products is approved by the Resolution of the Government of the Russian Federation No. 924 dated November 10, 2011), the Customer has the right to request:

• replacement with a Product of the same brand (model, item number), or a similar Product of another brand with an appropriate recalculation of the purchase price;
• cancellation of the purchase agreement and a refund of the amount paid for the Product.

Warranty Period and Return RequirementsAll claims regarding the return of Products of improper quality may be submitted within the following period:
Warranty period: 30 days from the date of purchase.
The online store reserves the right to refuse an exchange or return if it determines that the identified significant defect resulted from improper use of the Product.
In case of disputes regarding product quality or the cause of defects, the online store has the right to conduct an independent examination at its own expense.
The Customer has the right to participate in the examination and challenge its results in court.
If the examination determines that the defects occurred due to the Customer’s fault, the Customer shall reimburse the online store for:

• the cost of the examination;
• transportation expenses related to the examination;
• storage costs for the Product.